eBay Business Process Analyst, Risk in Austin, Texas

At eBay, you will be part of a purpose driven community dedicated to creating a bold and versatile work environment. In eBay Payments, you will be an integral member of a growing organization that inspires passion, courage and inventiveness - creating the future of global commerce and making an important, positive impact on millions of eBay sellers and shoppers around the world. If you are looking for a special place to take your Payments career to the next level, we want to talk with you!

Risk Management is at the core of Payments done well – and we are hiring curious, driven, and courageous experts to transform our business unit to enable eBay's next generation Payments strategy. Our focus is to ensure the integrity of our marketplace for buyers and sellers who transact with us every single day. The scope of our charter includes Risk Management Strategy, Policy, Decision Sciences, and Policy Operations.

Team Description:

The Risk Management team is responsible for protecting eBay’s growing marketplace globally and keeping eBay a trusted place for buyers and sellers to do business. To protect eBay we need to detect when something unusual is happening with our metrics and when they are working as expected. eBay needs talented people to help design and build the tools to make that possible.

As a Business Process Analyst, you’ll partner closely with both the Product and Risk teams. You will help design automated tools that detect changes in our processes that need to be investigated, optimize existing processes to reduce defects or lower costs, and assist the Incident Management team to accelerate their investigations.


  • Collaborate with product teams and various Risk domain experts to develop instrumentation and control systems for new or existing processes

  • Partner with operations teams to give them visibility to quickly investigate and determine root cause for anomalies

  • Develop operational recommendations for optimizing processes to reduce defects, improve efficiency or reduce cost

  • Work closely with various risk operations teams to find opportunities and solve problems

Job requirements

  • Bachelor’s degree in STEM or equivalent work experience

  • Previous experience with Python, R, SAS or other analytical software

  • 3+ years writing SQL, preferably in Teradata

  • 5-10 years’ experience in analytics, prefer within a Risk Organization

  • Statistical process control experience preferable

Here at eBay, we love creating opportunities for others by connecting people from widely different backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work.

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com . We will make every effort to respond to your request for disability assistance as soon as possible.

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