eBay UX Designer/Researcher (f/m) in Dreilinden, Germany

eBay Kleinanzeigen is the most-visited general classifieds in Germany and growing at an amazing speed. Customers enjoy the simplicity and the local C2C selection. Currently, we have about 28 million active ads and more than 20 million monthly unique users - more than half on mobile devices. eBay Kleinanzeigen is managed like a start-up yet is anchored in the global portfolio of eBay businesses.

Our local team is responsible for the full product life cycle including product management and design, development, analytics & user intelligence, customer insights, marketing, trust & safety and customer service. Our team members value the entrepreneurial spirit, the “can-do” attitude and their mutual respect for each other’s talent and contribution.

As a User Experience Designer/Researcher (f/m) you’ll be part of the UX Team who work on the entire customer journey of Kleinanzeigen. Together we will discover new ways to fulfil our vision, because at eBay Kleinanzeigen we believe trade is more than a transaction. We foster trade that is simple, social and sustainable – for everyone.

Your Tasks and Responsibilities:

  • Conduct multi-screen research to inform the definition and development of eBay Kleinanzeigen products. Research spans from generative research to design, launch and measurement of product performance.

  • Design, plan and conduct user research, employing methods such as: usability tests, field studies, competitive evaluations, RITE studies, surveys, diary studies and other relevant approaches.

  • Build strong relationships with Designers, Product Managers, Marketing, Analytics and Engineers to deliver value for our users and our business.

  • Synthesize research findings from other data sources (including market research, site analytics and secondary research) into meaningful recommendations and actionable results.

  • Iteratively create and refine user flows, concepts, wireframes, low and high-fidelity prototypes and work on a long term UX vision for eBay Kleinanzeigen and break it down into concrete steps for agile development.

  • Have fun in productive design sprints with your team and enjoy daily UX jobs.

  • Explain your ideas, prototypes, designs and best practices in order to successfully convince and inspire the team.

Your profile:

  • At least 4 years of experience as a UX designer or user researcher for consumer-facing digital products across different devices in an agile environment.

  • Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, Information Architecture or related field.

  • Knowledge of a variety of quantitative and qualitative user research methods including remote studies, lab and field studies, competitive benchmarking, diary studies, heuristic evaluations, survey research, etc.

  • Strong planning skills – you drive the research road-map, plan and execute a wide variety of studies independently – interviews, tests, surveys, workshops, etc.

  • Excellent skills in a variety of tools for prototyping, lab and UX like Sketch, Visio, Axure, Omnigraffle, InVision, Abstract, Morae, …

  • Experience with UX/UI design and turning research insights into creative artifacts such as: personas, journey maps, infographics, presentation decks, wireframes, prototypes, etc.

  • You are self-motivated; an excellent analytical thinker paired with strong execution.

  • You are a team player and have excellent collaboration, communication and organization skills.

  • Fluent in German and English.

What we offer:

  • A family friendly company

  • A dynamic team with exciting personalities, passion for ecommerce and professionalism

  • An excellent working environment with flat hierarchies and lots of flexibility

  • High team autonomy and agile environment

  • Challenging work with a diverse and highly skilled team

  • The chance to work closely with other teams across eBay; in Europe, the USA, and globally.

  • International career opportunities throughout eBay Inc.

  • Home office possibilities

  • Competitive salary, including stock plans and company pension scheme

  • Conference & education budget

  • A great campus in Dreilinden, just outside of Berlin, with fitness center (yoga, pilates, cycling), table soccer, bike rental, coffee-bar, canteen, and shuttle-service.

We are looking forward to your online application at https://careers.ebayinc.com/join-our-team/startyour-search/find-jobs-by-location/detail/germany .

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com . We will make every effort to respond to your request for disability assistance as soon as possible.

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