eBay French Trust & Safety Teammate in Dublin, Ireland

As part of the French Trust & Safety Team you will be responsible for supporting the needs of our members and ensuring we provide a clean and safe site on which to trade. As a frontline representative, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and enquiries while maintaining a positive and friendly attitude. You will need to exhibit strong communication skills, excel at customer interaction, exhibit creativity and skill in delivering practical solutions, and thrives in a collaborative team environment. Your daily tasks will draw upon your technical and analytical ability as you review reports and address the members concerns. Your proactive nature will be key to ensuring your success. As a direct contact for our members you will represent eBay to a high standard of professionalism to the eBay community.

Responsibilities

  • Providing strong Customer Service, understanding our customer needs and acting with the customer in mind

  • Supporting the daily needs of our members on a wide variety of queries, ensuring their resolution and satisfaction

  • Working with members in overcoming challenges they may face in their onsite activity

  • Having a thorough understanding of customer priorities, and identify key improvement areas

  • Providing feedback on emerging issues on the site

  • Ensuring that we are providing the safest and cleanest site possible for the community

  • Independently use all channels to stay informed with regards to department specific knowledge

  • Developing effective working relationships with peers and superiors and maintain open communication with Team Leader and Manager

Requirements

  • Fluency in French and English both spoken and written is essential (other European languages advantageous, either Spanish, Italian, Polish or Dutch)

  • Availability to work one day at the weekend and day shift and/or evenings

  • Flexible and adaptable with a positive attitude to work

  • Previous customer service experience is an advantage; Phone experience advantageous but not essential

  • Basic Computer Knowledge - experience with all Microsoft Office programs and Internet

  • Strong written (email) communication utilizing proper grammar and punctuation, good typing skills

  • Log information accurately

  • Knowledge of eBay either through your own activity on the site

  • A keen customer focus and desire to resolve customer concerns in a timely manner

  • Continually display initiative to take on additional responsibilities towards professional growth

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com . We will make every effort to respond to your request for disability assistance as soon as possible.

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