eBay UX Researcher in San Jose, California

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

At eBay your research will impact best-in-class, multi-screen user experiences for the world's largest online marketplace with almost 150 million shoppers and 25+ million sellers. Our purpose as a team is to Evoke Empathy, Inspire Innovation & Inform Decisions. We work across the product development cycle and pride ourself for solving really big problems with design thinking.

As a User Experience Researcher you will work collaboratively with our design, product and engineering teams. You will design and execute primary research to understand our customers’ needs and pain points.

Primary responsibilities:

  • Conduct multi-screen research to inform the definition and development of eBay Marketplace's products. Research spans from generative research to design, launch and measurement of product performance

  • Design, plan and conduct user research, employing methods such as: remote usability, field studies, competitive evaluations, usability studies, RITE studies, surveys, diary studies, and other relevant approaches

  • Provide insight and vision to the team based on understanding user needs and behaviors

  • Lead stakeholders in translation of research findings into actionable results, activating design thinking and concept making through facilitation.

  • Build strong relationships with Designers, Product Managers, Marketing, Analytics and Engineers to deliver impact on our global products

  • Synthesize research findings from other data sources (including market research, site analytics and secondary research) into meaningful recommendations and actionable results

Skills and experience:

  • Knowledge of research methods and tools for conducting research across devices and markets

  • Knowledge of user-centered design principles, UX standards and fundamental user behaviors

  • Knowledge of a variety of quantitative and qualitative user research methods including remote studies, lab and field studies, competitive benchmarking, diary studies, heuristic evaluations, survey research, etc.

  • Experience with remote usability tools

  • Deep understanding of the nuances of different methods and how best to combine them to meet research objectives

  • Ability to develop creative approaches to researching complex user experience problems and convey ideas in a tangible form

  • Must be innovative and demonstrate an ability to "think out of the box"

  • Must be proactive, delivering beyond what is asked for

  • 3+ years experience in user research

  • Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, Information Architecture or related field

  • Formal training (course work) in a variety of user experience research methods (such as lab and field research, survey design, statistical analysis)

  • Must be organized, able to act independently and able to switch rapidly between different projects in a fast-paced and exciting environment

  • Strong oral and written communication skills a must

  • Strong grasp of English language in order to communicate customer insights effectively

  • Commerce experience a plus

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com . We will make every effort to respond to your request for disability assistance as soon as possible.

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